3star88 Privacy Policy – Personal Data Protection for Malaysian Players

1Introduction & Scope of This Policy

3star88 ("we", "Platform" or "Company") deeply respects the privacy of every individual who uses our online casino platform. This Privacy Policy is designed to clearly and transparently explain how we handle the personal information you provide to us or that we collect when you use our services.

This policy applies to all users of the 3star88 platform, including website visitors, registered account holders and any individual who interacts with our platform in any way — whether through the official website, the mobile app for Android or iOS, or our customer support channels.

We are committed to complying with applicable data protection laws and upholding best practices in personal data management. If you have any questions after reading this policy, our team is available to assist you via Live Chat 24/7.

2Types of Information We Collect

We collect your personal information through two main methods – information you provide directly to us, and information collected automatically when you use the platform.

Information you provide directly:

• Registration information: Full name, email address, phone number, date of birth, and the username you choose when registering your account.
• Identity verification documents (KYC): A copy of your identity card, passport, or driving licence for age and identity verification before your first withdrawal is processed.
• Payment information: Bank account details or electronic wallet details you register for deposit and withdrawal purposes. We do not directly store credit or debit card numbers — this information is processed by licensed and certified payment processors.
• Support communications: Any information you share when contacting our customer support team via Live Chat, email, or other channels.

Information collected automatically:

• Technical data: IP address, browser type, operating system, screen resolution and the device used to access the platform.
• Activity data: Login history, games played, total wagering, session duration, and general activity patterns on the platform.
• Cookie data: Session and persistent cookies that help us recognise you on return visits and deliver a better experience.
• Location data: General location information based on your IP address to ensure compliance with jurisdictional regulations.

3How We Use Your Data

Every piece of data we collect is used on the basis of a legitimate and specific purpose. We do not use your data for any purpose not stated in this policy without first obtaining your consent.

• Service provision: Creating and managing your account, processing deposits and withdrawals, and ensuring the platform runs smoothly for you.
• Identity verification: Carrying out the KYC process required by law to verify your age and identity before withdrawals are permitted.
• Security and fraud prevention: Detecting and investigating suspicious activity, protecting your account from unauthorised access, and preventing money laundering.
• Service communications: Sending important notifications about your account, including transaction confirmations, security updates, and changes to the terms of service.
• Marketing (with your consent): Sending information about promotions, bonuses, and new offers only if you have opted in to receive marketing communications.
• Responsible gaming: Monitoring gameplay patterns to identify players who may need support and to ensure self-imposed limits are respected.
• Platform improvements: Analysing usage data in aggregate (without identifying individuals) to improve platform performance, design, and user experience.

4Data Sharing & Disclosure

3star88 does not sell your personal data. However, there are limited situations where we need to share your information with certain parties to provide our services or comply with the law:

• Service providers: Technical partners who help us operate the platform, including licensed payment processors, trusted cloud service providers, and gaming software vendors. All parties are bound by strict confidentiality agreements and are only permitted to use your data for purposes we have specified.
• Legal compliance: We may be required to disclose your information to relevant authorities if mandated by law, court order, or to comply with regulatory requirements, including the reporting of suspicious financial activity.
• Rights protection: In cases where we need to protect our legal rights, property or platform security, we may need to disclose relevant information to legal advisors or authorities.

5Data Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. The general principles we follow are:

• Active account data: Retained for the duration of your active account and for a reasonable period after the account is closed to allow resolution of any related queries or disputes.
• Financial transaction records: Retained for a minimum of 7 years after the transaction occurs, in accordance with applicable financial and tax legal requirements.
• KYC documents: Retained for the duration of the active account and up to 5 years after the account is closed or any dispute is resolved, whichever is later.
• Support communication logs: Retained for 3 years to enable us to provide consistent support and resolve any service-related disputes.
• Marketing data: Retained until you withdraw your consent to receive marketing communications from us.

Once the retention period has expired and there is no legal requirement to retain the data, we will securely delete or anonymise your data.

6Data Security Measures

Data security is not just an add-on feature at 3star88 – it is the foundation of every system we build. The following are the key security measures we implement:

• Data encryption in transit: All communications between your device and our servers are secured using TLS 1.3 protocol with 256-bit encryption.
• Data encryption at rest: Sensitive data stored in our databases, including passwords and financial information, is encrypted using industry-standard encryption algorithms.
• Strict access controls: Access to users' personal data is restricted to staff who genuinely require it to perform their duties. All access is logged and monitored.
• Two-factor verification: We provide two-factor authentication (2FA) for user accounts and enforce it as mandatory for all internal system access.
• Regular security audits: Our platform undergoes regular penetration testing and security audits conducted by independent cybersecurity experts.
• Incident response plan: We have tested incident response procedures in place to ensure any security breaches are addressed swiftly and effectively.

7Your Rights as a Data Subject

You have the following rights regarding your personal data that we hold. All requests will be processed within 14 business days:

8Cookies and Tracking Technologies

The 3star88 platform uses cookies and similar tracking technologies to enhance your experience. Below are the types of cookies we use:

• Essential Cookies: Required for basic platform functions such as maintaining your login session and remembering language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how you use the platform – such as which pages are visited most frequently – to help us improve performance. All information is collected anonymously.
• Functional Cookies: Allowing the platform to remember your preferences such as display theme and other settings to deliver a more personalised experience.

You can manage cookie settings through your browser. However, disabling essential cookies may affect your ability to use certain platform features.

9Links to Third-Party Platforms

The 3star88 platform may contain links to third-party websites or services, such as game providers or social media channels. This Privacy Policy applies to the 3star88 platform only.

We are not responsible for the privacy practices or content of those third-party platforms. We encourage you to read the privacy policy of every platform you visit. Please note that the game providers we work with comply with strict international privacy standards, though they maintain their own privacy policies separate from ours.

10Children's Privacy

The 3star88 platform is intended solely for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

If you believe we may have inadvertently collected data from someone under the age of 18, please contact us immediately. We will take prompt action to delete that data from our systems as soon as we are made aware.

11Amendments to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. When we make material changes, we will:

• Updating the "Last updated" date at the top of this document.
• Displaying clear notifications on the 3star88 platform when you log in.
• Sending notification emails to the address registered on your account for significant changes.

We encourage you to review this Privacy Policy periodically. Continued use of our platform after changes take effect constitutes your acceptance of the updated policy. If you disagree with any changes, you have the right to close your account before they take effect.

12Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we strongly encourage you to reach out to us. Our privacy team is ready to assist:

• Live Chat: Available 24 hours a day, 7 days a week via the 3star88 platform.
• Email: [email protected] — we aim to respond within 1–2 business days.
• Privacy request response time: All formal data rights requests will be processed within 14 business days.